Refund & replacement policy
Last updated: 1 August 2026
Our position is simple: if we did not deliver what was scoped, you should not pay for it. This page sets out how that works in practice.
1. Before work begins
You may cancel a booked service at any point before the session starts and receive a full refund of anything already paid. Where a support plan has been paid but no service has yet been delivered, the same applies.
2. Rescheduling
Sessions can be moved at no charge with at least twenty-four hours' notice. With shorter notice we will still try to accommodate you; a rebooking fee may apply where a consultant's time has been reserved and cannot be reallocated.
3. If the outcome is not delivered
If a scoped outcome is not achieved, we will first attempt to complete it in a follow-up session at no additional charge. If it still cannot be delivered, the fee for that specific item is refunded in full.
Where a diagnostic establishes that the fault is physical hardware failure or another cause outside the scope of remote consulting, we tell you before charging for further work. The diagnostic fee itself remains payable, because the diagnosis is the deliverable.
4. Work already completed
Where a multi-part project is cancelled partway through, we refund the portion not yet delivered. Completed and accepted stages — for example a finished mailbox migration — are not refundable.
5. Support plans
Support plans may be cancelled at any time. A pro-rata refund is issued for the unused portion of the term, less the standard one-time price of any services already delivered under the plan.
6. Replacement of services
If a configuration we delivered fails within thirty days for a reason attributable to our work, we will correct it at no charge. This does not cover changes made by others after handover, hardware failure, or changes forced by a third-party platform or manufacturer update.
7. Hardware
Systech is a consulting practice and does not resell hardware. Any equipment you purchase on our recommendation is covered by the retailer's and manufacturer's own returns and warranty terms. We are happy to help you make a warranty claim as part of a scoped session.
8. How to request a refund
Email info@systechws.it.com with your invoice number and a short description of the issue, or call (800) 654-8894. We acknowledge requests within two business days and aim to resolve them within ten. Approved refunds are returned to the original payment method; the time it takes to appear depends on your bank or card issuer.
9. Chargebacks
If you are unhappy with a service, please contact us first. Most concerns are resolved quickly and directly. Raising a chargeback before contacting us delays resolution for everyone involved.
10. Statutory rights
Nothing in this policy limits the consumer rights available to you under the law of your state.